Full Throt­tle Indoor Kart­ing is Cincinnati’s pre­mier high-speed indoor go-kart track locat­ed in Spring­dale, near Tri-Coun­ty Mall.  Every­one from the novice to the pro­fes­sion­al rac­er will enjoy the state-of-the-art karts and rac­ing at speeds up to 40mph along with 14 excit­ing and chal­leng­ing turns.  Full Throt­tle has youth karts and adult karts so peo­ple of all ages can enjoy rac­ing.  Great place for friend­ly rac­ing com­pe­ti­tions amongst friends or team build­ing with co-work­ers.

Joe O’Gorman, Own­er of Full Throt­tle, began autocross­ing about 10 years ago and has pro­gressed into road rac­ing with the SCCA.  He com­plet­ed his rook­ie sea­son in 2015, tak­ing third place in the Great Lakes Divi­sion in his ’86 ITC Hon­da Civic.

When Joe is not spend­ing time at Full Throt­tle, he enjoys rac­ing his car, trav­el­ing, kayak­ing and bik­ing.

Q&A with Joe O’Gorman

What are you pas­sion­ate about, in regards to your busi­ness?

Cus­tomer Sat­is­fac­tion.  I get a real charge out of know­ing we’ve exceed­ed cus­tomer expec­ta­tions. I love it when I hear pos­i­tive rein­force­ment of our ser­vice through a cus­tomer expe­ri­ence. I take cus­tomer ser­vice to heart and often take it per­son­al­ly when we didn’t earn high marks.

When a cus­tomer pro­vides feed­back, it gives us a chance to take a look at our­selves and what we may be able to improve on.  I see a miss with a cus­tomer as a chance to learn and improve.   Some of our best ideas came from cus­tomers, and some of our best cus­tomers gave us a sec­ond chance, if we made a mis­take.

What is the most valu­able lead­er­ship les­son you have learned?

Peo­ple are most pro­duc­tive when they are empow­ered.   I think it is human nature to want to do a good job, and when peo­ple are com­pe­tent and trust­ed to get the job done they will rise to the occa­sion.  While at Cin­tas, I inher­it­ed a group of IT pro­fes­sion­als that had been with­out a man­ag­er for some time. When giv­en a lit­tle atten­tion, and empow­ered them to chal­lenge what they do, why they do it, and what val­ue they deliv­er, the results were amaz­ing.  That group of peo­ple were viewed from the out­side as mis­fits, C play­ers, etc.  They demon­strat­ed that they added val­ue, and when chal­lenged, were will­ing to shed work that was not adding val­ue, rather than just keep doing the same old thing.   A large num­ber of the group demon­strat­ed that they were indeed A play­ers.

If you could give the 20-year-old you any piece of advice, what would it be?

Stay resilient. Oppor­tu­ni­ties present them­selves in odd ways and at odd times.  By stick­ing with the goal, despite obsta­cles, you can often turn a “no” into a ‘‘not yet”, and a “not yet” into a “yes”.

 

 

 

 

 

 

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