Advanced Serv392c7f0ices is a cut­ting edge, ter­mite and pest con­trol com­pa­ny found­ed in 1986 by Jeff Annis, which serves Augus­ta, Geor­gia and the sur­round­ing area.  All of their ser­vices are designed around serv­ing the needs of their grow­ing cus­tomer base while min­i­miz­ing their impact on the envi­ron­ment.

Pri­or to start­ing with Advanced, Dena Thomas worked for sev­er­al years as an assis­tant region­al sales man­ag­er for a large whole­sale oil com­pa­ny in Michi­gan.  In 1995 she joined the Advanced team and per­formed all of the job func­tions includ­ing pest con­trol, ter­mite inspec­tions and con­trol mea­sures.  She is now Pres­i­dent of the enter­prise.

Advanced Ser­vices and their team have been award­ed the BBB Torch Award for Mar­ket­place Ethics in 2010 and 2014,

Dena is mar­ried to Bo Thomas, who also works at Advanced Ser­vices as VP of Oper­a­tions.  They have 2 chil­dren, Cecil­ia is 13 and Con­ner is 11.  She enjoys gar­den­ing, home­steading, chick­ens and DIY projects.  Famous phrase to hus­band Bo, “we can do it in a week­end”.

 

Q&A with Dena Thomas

 

What are you passionate about, in regards to your business?

I absolute­ly love help­ing peo­ple grow and devel­op both per­son­al­ly and pro­fes­sion­al­ly.  I love watch­ing them grow into lead­ers in ways that they didn’t know they had the capac­i­ty to do.  In the work that we do, I want our cus­tomers to feel like we went 10% far­ther than we were expect­ed to.  Giv­ing 110% instead of 99% is extreme­ly impor­tant to me.

What is the most valuable leadership lesson you have learned?

Lis­ten with a view to com­plete­ly under­stand.  You must have a clear under­stand­ing of what the oth­er per­son is try­ing to tell you, before you begin to coach or advise.  By lis­ten­ing to under­stand, you will be able to get to the real core of the issue and it is usu­al­ly not what you thought it was.  If you are NOT lis­ten­ing well, you will try to solve a prob­lem that is not real­ly the issue at all and that is frus­trat­ing for every­one.  Team mem­bers need to be lis­tened to and respond when they know that you have real­ly heard what they were try­ing to tell you and then you can work togeth­er to find solu­tions.  It’s always about a “Win-Win” to me.

If you could give the 20-year-old you any piece of advice, what would it be?

It’s easy to be sin­gu­lar­ly focused on what you are going to “be” and put blind­ers on to any oth­er pos­si­bil­i­ties in life.  Keep an open view of what life might have in store for you.  The pos­si­bil­i­ties are end­less and by being open you relieve your­self of the pres­sure of only being/doing one thing.  Look for things that you are pas­sion­ate about and find a way to incor­po­rate that into the work that you do.  At 40, you should be able to look back and be able to say that you were hap­py about the paths you took — even if a path only taught you about some­thing that you didn’t want to do.  Life is way too short to be stuck doing some­thing you hate to do every day, even if you make great mon­ey.

 

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