When I set a clear inten­tion, the uni­verse always con­spires with me to help me cre­ate it.  That’s the good news.  The oth­er news is the help often comes where I am least expect­ing it.

At Mack­ey Advi­sors we have been on a path of learn­ing how to see our ser­vices through the eyes of our clients. This 180-degree change in per­spec­tive seems like a sim­ple shift to dis­sect, how­ev­er, our expe­ri­ence has been com­plete­ly the oppo­site.

We’ve hired con­sul­tants, fol­lowed the advice of mul­ti­ple guru’s, engaged a process approach, and while all these things moved us inch­es for­ward, we didn’t get the leap we want­ed.  We weren’t there yet.

Then last fall we had a new event.  It was a sim­ple agen­da where I pre­viewed our ser­vices after which 3 clients shared can­did­ly about their expe­ri­ence with Mack­ey Advi­sors.  We gave all 3 the same direc­tions:

  • Speak for 3 to 5 min­utes
  • Share your expe­ri­ences
  • Be authen­tic

They did, and what they shared wasn’t what any of the Mack­ey Advi­sors team expect­ed. We were all prac­ti­cal­ly speech­less, in a good way.  The heart felt shar­ing took our breath away.

A few months lat­er we were work­ing with our Aileron Busi­ness Advi­sor, shar­ing the event with him.  He hopped up and got very excit­ed.  “Do you ana­lyze what goes wrong?” he asked.  Yes, until the cows come home was the answer Sarah Grace and I gave him.  “What about the good stuff?”  “Do you dis­sect it to find the gold­en nuggets?”  We both went silent.  No, we appre­ci­at­ed the good stuff, but we rarely spent time dig­ging into it.

With our advi­sors help, we looked deeply at what our clients shared.  As we did, we found the voice of our cus­tomer.  We had acci­den­tal­ly dis­cov­ered the answer to our deep­est ques­tion 3 months ear­li­er!

Cir­cling back to my start­ing point, our inten­tion was clear, and the uni­verse had deliv­ered.  But we had missed it!  My propen­si­ty to ana­lyze and cor­rect flaws, rather than build and expand on strengths has kept my atten­tion focused away from the answer.

It was a big day, filled with new awareness’s and re-focus­ing us on impor­tant past learn­ing:

  • Some­times it takes an out­side per­spec­tive to see some­thing that is right in front of us
  • Ana­lyze the good stuff. It feels good and it is filled with gold­en nuggets
  • Build on your strengths for they will pro­pel you to the next lev­el.

Every week good stuff hap­pens.  I would love to hear your expe­ri­ences of find­ing the gold in your good stuff. Or sim­ply share your good news. In today’s world of neg­a­tiv­i­ty, we can all use it!

Write me at Mackey@MackeyAdvisors.com or reach me at 859–331-7755 ext. 103.